Terms, Conditions & Policies
Below are our applicable business and trading terms, conditions and policies.
By using this website, you agree to the following:
General Terms of Use.
Effective Date: 01 September 2024.
Welcome to The Health & Safety Toolbelt ("we," "our," or "us"). These Terms of Use ("Terms") govern your access to and use of our website located at www.toolbelt.nz (the "Site"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.​
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1. Use of the Site
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a. Eligibility: You must be at least 18 years old to use the Site. By using the Site, you represent and warrant that you meet this requirement.
b. Account Registration: Some features of the Site may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
c. Prohibited Activities: You agree not to:
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Use the Site for any unlawful purpose.
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Upload or transmit any viruses, malware, or harmful code.
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Interfere with the operation or security of the Site.
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Use any automated system to access the Site for any purpose without our express written permission.
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Engage in any conduct that restricts or inhibits any other user from using or enjoying the Site.
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2. Intellectual Property
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a. Ownership: All content on the Site, including text, images, logos, graphics, and software, is the intellectual property of The Health & Safety Toolbelt or our licensors and is protected by copyright, trademark, and other intellectual property laws.
b. Limited License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for your personal, non-commercial use. This license does not include the right to:
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Modify, reproduce, or distribute any content from the Site without our express written consent.
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Use any trademarks, logos, or other proprietary information from the Site without our express written consent.
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3. Third-Party Links
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The Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party websites or services. Accessing third-party links is at your own risk.
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4. User-Generated Content
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a. Responsibility: If you submit or post content on the Site, you are solely responsible for the content you create and the consequences of sharing it. By posting content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and distribute your content.
b. Prohibited Content: You agree not to post any content that:
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Is defamatory, obscene, or offensive.
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Infringes on the intellectual property rights of others.
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Violates any applicable law or regulation.
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5. Privacy Policy
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Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy at the bottom of this page.
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6. Disclaimer of Warranties
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The Site is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the Site will be error-free, uninterrupted, secure, or that any defects will be corrected.
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7. Limitation of Liability
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To the fullest extent permitted by law, The Health & Safety Toolbelt shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Site. Our total liability to you for any claim arising out of or relating to these Terms or the Site shall not exceed the amount you paid us, if any, for access to or use of the Site. Any disputes arising from these terms and conditions will be governed by New Zealand law and resolved through mediation before any legal action.
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8. Indemnification
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You agree to indemnify and hold harmless The Health & Safety Toolbelt and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of the Site, your violation of these Terms, or your violation of any rights of a third party.
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9. Changes to the Terms
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We reserve the right to modify or update these Terms at any time. If we make changes, we will provide notice by updating the "Effective Date" at the top of these Terms. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms.
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10. Governing Law
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These Terms are governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.
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11. Termination
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We reserve the right to terminate or suspend your access to the Site, with or without notice, for any reason, including if we believe you have violated these Terms.
Returns & Refunds Policy.
1. Overview
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At The Health & Safety Toolbelt, we are committed to providing top-quality first aid kits and equipment to businesses in New Zealand. Our returns policy is designed to ensure that our customers are completely satisfied with their purchases. This policy outlines the conditions under which returns will be accepted and the procedures for returning products.
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2. Eligibility for Returns
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To be eligible for a return, the following conditions must be met:
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The item must have been purchased directly from The Health & Safety Toolbelt.
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The return must be initiated within 7 days of the purchase date.
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The item must be unused, in its original packaging, and in the same condition you received it.
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Proof of purchase (receipt or invoice) must be provided.
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3. Non-Returnable Items
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The following items are not eligible for return:
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Used or damaged items.
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Items not in their original packaging.
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Items returned after 30 days from the date of purchase.
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Custom or personalized (branded) items.
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Items marked as "final sale" or "non-returnable" at the time of purchase.
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4. Return Process
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To initiate a return, please follow these steps:
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Contact our customer service team to request a return authorization.
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Provide your order number, proof of purchase, and a brief explanation of the reason for the return.
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Once your return is authorized, you will receive instructions on how to send the item back to us.
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5. Shipping
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Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
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6. Refunds
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Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 5 - 10 business days. Please note that shipping costs are non-refundable.
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7. Exchanges
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We only replace items if they are defective or damaged.
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8. Warranty
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Some of our products come with a manufacturer’s warranty. Please refer to the product packaging or our website for specific warranty information. If you have any questions regarding the warranty, please contact us.
Pricing & Payment Terms.
1. Pricing:
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a. Currency: All prices listed on The Health & Safety Toolbelt website are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) where applicable, unless otherwise stated.
b. Price Changes: We reserve the right to change prices at any time without prior notice. However, once an order has been placed and confirmed, the price of your order will not be affected by any subsequent changes.
c. Promotions and Discounts: Any promotional pricing or discounts offered on the Site are subject to specific terms and conditions, including expiration dates. We reserve the right to modify or cancel promotions at any time without prior notice.
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2. Payment Methods:
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a. Accepted Payment Methods: We accept the following payment methods:
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Credit Cards (Visa, MasterCard)
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Debit Cards
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Bank Transfers
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Other payment methods as indicated on the Site at the time of purchase.
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b. Payment Processing: Payments are processed securely through third-party payment gateways. We do not store your credit card or payment details on our servers. By submitting your payment information, you authorize us to charge the applicable fees to your chosen payment method.
c. Payment Verification: In some cases, additional information may be required to verify your payment. We reserve the right to cancel any order if payment cannot be verified.
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3. Payment Terms:
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a. Full Payment: Payment must be made in full at the time of purchase. We do not offer credit terms or payment plans unless expressly stated for specific products or services.
b. Currency Conversion Fees: If you are purchasing from outside New Zealand, your payment provider may charge currency conversion fees. We are not responsible for any additional fees imposed by your bank or payment provider.
c. Invoice Payments: For corporate clients or bulk orders, we may offer invoicing as a payment option. In such cases, payment terms will be specified on the invoice and must be adhered to. Late payments may incur interest charges at the rate specified on the invoice.
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4. Order Confirmation:
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a. Order Acceptance: Once your payment has been successfully processed, you will receive an order confirmation via email. This confirmation indicates that we have accepted your order and will begin processing it.
b. Order Rejection: We reserve the right to reject any order at our discretion, including but not limited to cases where payment cannot be processed, the product is out of stock, or there has been a pricing or description error.
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5. Billing Information:
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a. Accuracy: You are responsible for providing accurate and complete billing information. Incorrect information may result in delays or cancellations of your order.
b. Billing Discrepancies: If you believe there is an error in the billing process or if you notice unauthorized charges, please contact us immediately at [Your Email Address]. We will investigate and address any issues promptly.
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6. Security:
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a. Payment Security: We take the security of your payment information seriously. All transactions are encrypted using industry-standard Secure Socket Layer (SSL) technology to protect your data.
b. Fraud Prevention: We reserve the right to implement additional security measures, including but not limited to requiring additional identification, to prevent fraud. Orders that cannot be verified may be cancelled.
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7. Refunds and Chargebacks:
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a. Refund Policy: Please refer to our Returns and Refunds Policy for details on how refunds are handled.
b. Chargebacks: Initiating a chargeback without contacting us first to resolve the issue may be considered a breach of these Terms. We reserve the right to dispute any chargeback that we believe is unjustified.
Privacy Policy
1. Introduction
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At The Health & Safety Toolbelt ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the New Zealand Privacy Act 2020.
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2. Collection of Personal Information
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We may collect personal information from you when you interact with us, including but not limited to when you:
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Visit our website
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Purchase products or services
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Sign up for our newsletters or marketing communications
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Contact us for customer support
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Provide feedback or participate in surveys
The personal information we collect may include your name, contact details (such as email address, phone number, and physical address), payment information, and any other information you choose to provide.
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3. Use of Personal Information
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We use your personal information for the following purposes:
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To provide and deliver our products and services
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To process payments and manage transactions
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To communicate with you, including responding to inquiries and sending promotional materials (if you have opted in)
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To improve our products, services, and customer experience
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To comply with legal and regulatory obligations
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4. Disclosure of Personal Information
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We do not sell or rent your personal information to third parties. However, we may share your personal information with:
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Third-party service providers who assist us in operating our business, such as payment processors, delivery services, and IT support
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Law enforcement or regulatory agencies, if required by law or in response to legal processes
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Other parties with your consent or at your direction
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5. Security of Personal Information
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We take reasonable steps to protect your personal information from loss, unauthorized access, use, modification, or disclosure. We use industry-standard security measures, including encryption and secure servers.
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6. Access to and Correction of Personal Information
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You have the right to access and correct the personal information we hold about you. If you would like to exercise this right, please contact us. We will respond to your request within a reasonable time frame.
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7. Retention of Personal Information
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We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your personal information is no longer needed, we will securely dispose of it.
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8. Cookies and Tracking Technologies
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Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files that are placed on your device by websites you visit. You can control the use of cookies through your browser settings.
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9. Third-Party Links
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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
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10. Changes to This Privacy Policy
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We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after any changes to this policy constitutes your acceptance of the revised policy.
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